Privacy & Date Protection
Privacy Policy
Effective Date: 09/26/2025
This Privacy Policy explains how REACO Industrial Electronics Co., Ltd (“REACO CNC,” “we,” “us,” or “our”) collects, uses, protects and disclose your personal information collected through our secure website accessible worldwide.
REACO CNC is the data controller. If you have any requests concerning your personal data or any queries with regard to how we handle your data, you can contact us by email (info@reacocnc.com). We reserve the right to update this Privacy Policy at any time by posting a new version on our Site. Changes will be effective immediately upon posting.
Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.
About our Website
REACO CNC is a global supplier of FANUC and Mitsubishi CNC parts, offering sales and repair services for industrial automation equipment. Our website enables our customers to:
- Purchase CNC parts online through Shopify checkout (as a guest or by creating an account);
- Submit requests for quotations, technical support, or repair services;
- Access information about our products and services.
How our Website Works and Data we Collect
If you‘d like to purchase CNC and industrial automation parts, you may either register for a customer account by filling out our online form or proceed through our guest checkout option. If you require technical assistance, quotations, or additional service information, you can submit a support or enquiry form directly through our website.
When you provide us with your details, we use this information solely for the purpose of delivering the requested products or services. All personal data is handled with strict confidentiality and is not disclosed to third parties without your consent, except as required by law.
When creating an account, you may be asked to supply basic contact information, including:
- Full name
- Company name (if applicable)
- Email address
- Telephone number
- Billing and shipping address
- Postal/ZIP code
In addition, our system automatically collects technical information such as your Internet Protocol (IP) address, browser type, and device identifiers, which allow your device to communicate securely over the Internet.
We may also collect data if you engage with us by:
- Email, phone, or written correspondence
- Responding to a call we make to confirm order details or service requirements
- Participating in recorded calls (used for training and quality assurance purposes)
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Providing feedback on your experience with our website or services
From time to time, we may contact you with information about similar products or services that we believe may be relevant to you. You will always have the option to unsubscribe or opt out of such communications.
Information We Collect
When you contact us to inquire about our products or industrial automation services, we may collect certain personal information from you, depending on the nature of your request. This information is typically gathered when you create a customer account, submit an enquiry through our website, or reach out to us by phone or email for assistance.
This data may include:
- Company name and contact person
- Billing and shipping address
- Email address and phone number
- Payment details (processed securely via Shopify or third-party providers)
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IP address and user agent (device information)
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Order history and communications with our customer service
We may also use cookies and similar technologies to enhance user experience, remember preferences, and analyze website traffic.
Use of Information
We collect and process personal information from visitors and customers on our store to provide and improve our services. Below is an overview of the core activities, purposes of processing, and lawful basis.
| Activity | Purpose of Processing | Lawful Basis |
| lacing an order. | Process, ship, and fulfill customer orders. | Contractual necessity. |
| Completing a form on our website. | To respond to your request. | Legitimate interest. |
| Using live chat or contacting support. | Provide customer support, answer questions, and resolve issues. | Legitimate interest. |
| Signing up using a form on our website for subscription to further news/information. | To provide you with useful tips by way of periodic newsletters and/or emails. To provide information about our service. | Consent. |
| The use of cookies. | Improve website functionality and customer experience；Detect and prevent fraud, unauthorized transactions, or misuse；Comply with legal and regulatory requirements. | Legitimate interest. |
In addition to the core activities, we may also collect and process information in the following cases:
| Activity | Purpose of Processing | Lawful Basis |
| Leaving product reviews or feedback. | Improve product quality and customer experience. | Legitimate interest. |
| Participating in promotions, surveys, or campaigns. | Communicate promotions, collect insights, and improve services. | Consent. |
| Payment processing and verification. | Securely process payments and prevent fraudulent transactions. | Contractual necessity / Legal obligation. |
Data Protection
Protecting your personal information is critical to our operations.
- We use Secure Socket Layer (SSL) encryption during data transmission.
- Payment information is processed only by trusted third-party providers (e.g., Shopify Payments, PayPal).
- Access to personal data is limited to authorized personnel only.
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We adopt technical and organizational safeguards consistent with industry best practices.
Cookies and Tracking
Our Site may use cookies to:
- Remember login and shopping cart information
- Personalize browsing experience
- Prevent duplicate advertisements
- Analyze traffic patterns and usage trends
You may disable cookies in your browser, but some features of the Site may not function properly.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
- With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
- With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites.
- When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
- With our affiliates or otherwise within our corporate group.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.
Email and Communications
By providing your email address, you agree that we may send you:
- Order confirmations and transaction updates
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Product announcements, newsletters, and promotions
Product announcements, newsletters, and promotions
If you do not wish to receive marketing communications, you may unsubscribe at any time.
Third-Party Links
Our website contains links to other websites. This privacy policy only applies to REACO CNC and does not cover external websites we may link to.
Following a link to another website:
If you go to another website from this one, please read the privacy policy on that website regarding their data processing practices.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Data Retention
We retain personal data as long as necessary to:
- Fulfill customer orders
- Provide repair, warranty, and after-sales services
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Comply with tax, accounting, and other legal obligations
You may request deletion of your data once all obligations (e.g., payments, services) are fulfilled.
International Users and Legal Rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
- Right to Access / Know. You may have a right to request access to personal information that we hold about you.
- Right to Delete. You may have a right to request that we delete personal information we maintain about you.
- Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
- Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws.
- Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights outlined above:
- Objection to Processing and Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.
- Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw this consent. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before its withdrawal.
You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.
We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
International Transfers
Please note that we may transfer, store and process your personal information outside the country you live in.
If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.
Contact Us
If you have any questions about any aspect of our privacy policy, please contact us via email.
All rights reserved. Reaco Global Policies.
Copyright © 2025 REACO Industrial Electronics Co., Ltd. All rights reserved. Reaco Global Policies.
Registered Address:
No. 3778, Husong Road
Songjiang Dist, Shanghai 201600
The People's Republic of China
